Advitel consultancy services are delivered by industry professionals with a wealth of experience. Our approach is to work with our customers to devise and implement strategies that really make a difference. Our consultants can advise from project conception through installation to support and they are proficient at outsourcing and working with in-house teams to deliver the solution.

Our key areas of expertise are;

• Persona - bringing brands and products to life is no longer just a function of design and advertising. Customers need to experience consistency whenever and wherever they interact with a brand. Finding the right voice and personality can be a complex process without the right support. We can help you through the process from brief to delivery, enabling you to benefit from our expertise in delivering coherent brand strategies.

• Call Centres - whether building a new customer contact centre, reviewing the structure of your internal helpdesks, expanding your contact management facilities, or simply performing a health-check on the efficiency of your operations we can advise and help you.

• OnHold - well designed and delivered on hold services can be an effective and positive tool in the call handling process. Conversely poorly designed and maintained services can be negative and damaging. As a leader and innovator in this area we are ideally suited to advise on all aspects of the service making sure that your on hold service is an asset.

• Marketing - there is an old adage that every customer contact is an opportunity to sell. The reality is that finding the balance between promoting, informing and pacifying customers is not always easily achieved. Our team of industry experts will work with you to develop and implement the right customer contact strategy.

To find out more about how we can help you or to arrange a discovery meeting please contact us.